Returns and exchange

EXCHANGE/RETURN POLICY

1. We offer 14 days for notification of return from the date of delivery. We also
offer reverse pick-up services at no additional costs or charge.
 
We are dependent on our logistics partners for pickup of the products, and we are levied a cost for the same, we request our customers to pay a fraction of it i.e ₹100 as an exchange fee for refund requests. For prepaid orders, the amount could be credited in your bank account or as a coupon for your future purchases. For COD orders, the amount will be credited as a store coupon with the exchange fee charged, note that the COD charge i.e 50 is non-refundable.
 
2. Pick-up be will attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.

3. A coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.

4. Please return your product(s) in the same condition as it was shipped. If the products are in poor condition or have clearly been worn, a refund would not be provided.

6. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.

7. YOU RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE with the exchange fee charged.

8. You can get in touch with us about any issues at our customer support portal or drop us a line at hello@colorcapital.in and we will be happy to help. For a faster response, send us a message on Instagram @colorcapital . All queries will be solved between Monday-Saturday, 10am-6pm. All pending queries will be solved on priority the next day. 

9. Please note that we do not solve customer queries on WhatsApp. 

10. Cancellations will only be possible till the order has not been dispatched from our warehouse. 

11. Any products ordered on pre-order or made to order basis are not eligible for return or exchange.
Kindly allow 7 days for the return to be processed and the amount to reflect in your bank account. 
PLEASE NOTE: REFUND/BANK TRANSFERS ARE APPLICABLE ONLY ON PREPAID ORDERS/ONLINE PAYMENTS FROM OUR WEBSITE AND ON THE SUCCESSFUL RETURN OF ALL ITEMS ORDERED. PARTIAL RETURNED ORDERS WILL BE ELIGIBLE FOR STORE CREDIT ONLY.

Payments made with COD option will receive a Coupon Code worth your order value and can be availed for future purchases.